The Civil Service Reporter 3rd Quarter Issue (2021) is now available for download!

This issue highlights the 121st Philippine Civil Service Anniversary themed, “Transforming Public Service in the Next Decade: Honing Agile and Future-Ready Servant-Heroes”.

Download your copy here.


The Civil Service Commission (CSC) is delighted to bring you the 121st Philippine Civil Service Anniversary (PCSA) special issue of the Civil Service Reporter magazine.

Transforming Public Service in the Next Decade: Honing Agile and Future-Ready Servant-Heroes. This is the 10-year PCSA theme that we launched this year as the pandemic and other emerging disruptions trigger every sector in the society to move forward with foresight and future-ready skills. The PCSA celebration this year marks only the beginning of rallying public servants and organizational leaders toward a future-ready public service.

We invite you to take a look at the highlights of this year’s celebration captured through this CS Reporter issue’s stories and photos. Our cover story gives you a summary of highlights per week: Week 1 – Linggo ng Lingkod Bayani; Week 2 – Linggo ng Paglilinang ng Yamang Tao; Week – 3 Linggo ng Malasakit; and Week 4 – Linggo ng Pasasalamat.

We continue to promote our flagship HR program, the Program to Institutionalize Meritocracy and Excellence in Human Resource Management or PRIME-HRM on the HR Spotlight (pp. 38-41) which features agencies’ best practices for PRIME-HRM assessments. The Health and Wellness at Work section (pp. 46-48) expands on the importance and relevance of total wellness as discussed during the 2021 Public Sector HR Symposium. This issue also includes my keynote message during the 27th Digital Regional Council of Human Resource Management Practitioners Conference (Region IV) entitled, “People, Performance, Process, and Practice: HRMPs in the New Normal”. You can read this on pp. 32-37.

The Contact Center ng Bayan celebrates its 9th year in government service as a public feedback platform on government transactions. The Citizen’s Guide (pp. 16-17) highlights CCB’s successful operation in the first semester of 2021 with 99.77% resolution rate. Commendations and successful transactions are featured in the Public Domain (pp. 5-6).

We also continue to put a face on unsung heroes in the public service—those who have put their lives on the line in the service of the Filipino people. In the Lingkod Bayani section (pp. 41-43), we feature a nurse and a rescuer who died in their line of duty. We call on the public to nominate names to our Pamanang Lingkod Bayani Program (PLBi). PLBi grants a one-time financial assistance of PHP100,000 to the bereaved family of the deceased civil servant and scholarships to family members.

Other CSC’s latest updates can be found in the News section (pp. 10-15) while the 3rd quarter episodes of LunChat with CSC and Lingkod Bayan Diaries are listed on pp. 44-45 with links.

We hope that you enjoy reading everything that we have put together in this special issue.

On behalf of the Civil Service Commission, let me thank every one of you for your unwavering dedication to public service. We look back and see the gains of more than a century-old civil service, and bring with us the lessons that we have learned from our experiences and of those who came before us. With wisdom and foresight, let us open ourselves to new opportunities for growth. Let us hope and act toward a better public service in the future.

Mabuhay ang serbisyo publiko! 


(Sgd.) Alicia dela Rosa-Bala

Chairperson, Civil Service Commission